System and Device Requirements
Wistudi is designed to provide a reliable and consistent experience across modern desktop devices.
Before creating or completing a learning experience, make sure your device, browser, screen size, and internet connection meet the recommended requirements below.
Some features may work differently depending on the device you are using.
Recommended Device
For the best experience, use Wistudi on a:
- Desktop computer
- Laptop computer
- Chromebook with a supported browser
A desktop or laptop is strongly recommended for:
- Creating Flows
- Building Interactive Videos
- Uploading and managing files
- Adding and editing activities
- Reviewing learner reports
- Grading submissions
- Delivering live learning experiences
- Using advanced Creator Tools
Current Mobile Limitations
Wistudi is currently focused primarily on the desktop experience.
Some learner content may display on smaller screens, but the full platform is not currently optimised for complete use on mobile phones or tablets.
On mobile devices, you may experience limitations with:
- Platform navigation
- Flow creation
- Interactive Video editing
- Drag-and-drop activities
- Workspace management
- Learner reports
- Manual grading
- Live teaching controls
- File uploads
- Complex interactive Blocks
Where mobile access is restricted, Wistudi may display a notice explaining that the feature is available on desktop only.
For the most reliable experience, open Wistudi on a desktop or laptop browser.
Supported Browsers
Wistudi works best in a current version of a modern web browser.
Recommended browsers include:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari on macOS
Google Chrome or Microsoft Edge is recommended for the most consistent experience, especially when using content-creation and live teaching tools.
Keep Your Browser Updated
Use the latest available version of your browser whenever possible.
Older browser versions may cause issues such as:
- Pages not loading correctly
- Buttons not responding
- Activities not displaying properly
- Video playback problems
- File uploads failing
- Layout or navigation errors
- Changes not saving correctly
Browser updates also provide important performance and security improvements.
Unsupported or Limited Browsers
Wistudi may not work correctly in:
- Internet Explorer
- Outdated browser versions
- Browsers with limited modern web support
- In-app browsers opened inside social media or messaging applications
- Browsers with JavaScript disabled
- Heavily restricted school or workplace browsers
When opening a Wistudi link from another application, it is better to open the link directly in a supported browser.
Recommended Screen Size
For general platform use, a screen width of at least 1280 pixels is recommended.
Larger screens provide a better experience when:
- Building Flows
- Editing Page layouts
- Managing side panels
- Viewing activity settings
- Working with reports and tables
- Managing multiple controls at the same time
A screen resolution of 1920 × 1080 or similar is recommended for content creators, instructors, and administrators.
Smaller laptop screens may still be supported, but some panels may be repositioned or collapsed to preserve usable space.
Browser Zoom
For the best layout, keep your browser zoom near 100%.
Using very high zoom levels may cause:
- Buttons to move out of view
- Panels to overlap
- Tables to become difficult to use
- Builder controls to collapse
- Horizontal scrolling
If the interface appears too large or parts of the page are missing, reset your browser zoom to 100%.
Internet Connection
Wistudi requires an active internet connection.
A stable broadband, Wi-Fi, or wired connection is recommended.
A stronger connection is especially important when:
- Uploading videos
- Uploading large documents
- Watching Interactive Videos
- Joining live sessions
- Saving complex Flows
- Delivering live teaching
- Downloading reports or resources
A slow or unstable connection may interrupt uploads, delay saving, or affect video playback.
Video Playback Requirements
Interactive Videos require a stable internet connection and a browser that supports modern video playback.
For the best experience:
- Allow video playback in your browser
- Keep the browser tab active during important activities
- Use headphones or speakers when audio is included
- Avoid opening too many high-bandwidth applications at the same time
- Close unused browser tabs if performance becomes slow
If a video does not play, refresh the page and confirm that your browser is not blocking media playback.
Audio and Microphone Requirements
Some Wistudi experiences may include:
- Video audio
- Voice recording
- Live teaching
- Discussions
- Conferencing tools
- External meeting integrations
For these features, you may need:
- Speakers or headphones
- A microphone
- Browser permission to use your microphone
- Browser permission to play audio
Your browser may ask for permission the first time a microphone or related feature is used.
Camera Requirements
A camera may be required for certain live sessions, conferencing features, or activities that support image or video capture.
When needed, allow Wistudi or the connected service to access your camera.
Camera access is not required for every learning experience.
Browser Permissions
Some features depend on browser permissions.
You may be asked to allow access to:
- Microphone
- Camera
- Notifications
- Pop-up windows
- File downloads
- Clipboard
- Media playback
Blocking these permissions may prevent some features from working correctly.
Only allow permissions that are relevant to the activity you are using.
Pop-Up Windows
Some integrations, sign-in processes, downloads, and external tools may open in a new browser tab or window.
If nothing happens after selecting an action, check whether your browser has blocked a pop-up.
Allow pop-ups for Wistudi when required.
Cookies and Local Storage
Wistudi may use browser cookies and local storage to support:
- Sign-in sessions
- Account security
- User preferences
- Progress saving
- Platform navigation
- Connected services
If cookies or local storage are blocked, you may experience sign-in problems or lose access to saved settings.
JavaScript
JavaScript must be enabled for Wistudi to work.
Disabling JavaScript may prevent:
- Pages from loading
- Activities from functioning
- Content from saving
- Navigation from responding
- Interactive Videos from working
- Reports from displaying
Most modern browsers enable JavaScript by default.
File Upload Requirements
Creators may upload files such as:
- Images
- Videos
- PDF documents
- Supporting resources
- Assignment files
- Profile images
Upload success depends on:
- File type
- File size
- Internet connection
- Available storage
- Browser permissions
- Platform upload limits
If a file does not upload, check its size and format, confirm that you have enough storage, and try again using a stable internet connection.
Storage Availability
Each account may have a storage limit.
Uploaded images, videos, documents, and other files count toward this limit.
If your storage is full, you may need to:
- Delete unused files
- Remove older media
- Replace large files with smaller versions
- Contact your account administrator
- Increase your storage allowance when available
Storage limits may vary by account or plan.
School and Workplace Networks
Some schools, universities, and organisations restrict websites, video services, file uploads, or external integrations.
If Wistudi does not work correctly on a managed network, your IT administrator may need to allow:
- Wistudi platform access
- Video hosting services
- File storage services
- Authentication services
- Email verification messages
- Live conferencing integrations
Network restrictions can also block notifications, uploads, video playback, or sign-in redirects.
Email Access
You need access to a working email account to complete actions such as:
- Registering
- Verifying your account
- Resetting your password
- Receiving invitations
- Receiving platform notifications
Check your spam or junk folder if an expected Wistudi email does not appear.
Recommended Desktop Setup for Creators
Creators and instructors should ideally use:
- A desktop or laptop
- A modern browser
- A screen width of at least 1280 pixels
- A stable broadband connection
- Browser zoom set near 100%
- Access to email
- Enough storage for uploaded content
- Headphones and a microphone for live delivery
- A camera when required
Using a second monitor may also be helpful during live teaching, demonstrations, or report management, but it is not required.
Recommended Setup for Learners
Learners should ideally use:
- A desktop or laptop
- A supported modern browser
- A stable internet connection
- Speakers or headphones
- Access to the email address linked to their Wistudi account
- A microphone or camera when required by the activity
Learners should avoid switching devices during graded or timed activities unless instructed to do so.
Before Starting a Graded Activity
Before beginning an important or graded activity:
- Confirm that your internet connection is stable.
- Close unnecessary tabs and applications.
- Make sure your device has enough battery.
- Connect your charger when possible.
- Check that the correct Wistudi account is signed in.
- Confirm that audio, camera, or microphone permissions are working when required.
- Do not refresh or close the page while a response is being submitted.
Only completed and successfully submitted activities may be saved.
Troubleshooting Device or Browser Problems
If Wistudi is not working correctly, try the following:
- Refresh the page.
- Confirm that your internet connection is active.
- Use Google Chrome or Microsoft Edge.
- Update your browser.
- Reset browser zoom to 100%.
- Sign out and sign in again.
- Open Wistudi in a private or incognito window.
- Clear the browser cache.
- Disable browser extensions that may block scripts or pop-ups.
- Restart the browser or device.
- Try another supported desktop browser.
If the problem continues, record the following information before contacting support:
- Device type
- Operating system
- Browser name and version
- Page or feature affected
- Screenshot of the issue
- Error message
- Time the issue occurred
- Steps taken before the issue appeared
Frequently Asked Questions
Can I use Wistudi on my phone?
Some content may open on a phone, but full mobile support is currently limited. A desktop or laptop is recommended.
Can I create a Flow on a tablet?
The creation experience is designed primarily for desktop and laptop devices. Complex editing controls may not work reliably on a tablet.
Which browser should I use?
Google Chrome or Microsoft Edge is recommended for the most consistent experience.
Why does the page look too large?
Your browser zoom may be above 100%. Reset it and reload the page.
Why can’t I upload a file?
The file may be too large, unsupported, blocked by the network, or your account may not have enough storage.
Why is my video not playing?
Check your connection, browser permissions, audio settings, and whether the browser is blocking media playback.
Why is a button not responding?
Refresh the page, update your browser, disable blocking extensions, and try again in Chrome or Edge.
Do I need to install software?
Wistudi is accessed through a web browser. Some external conferencing or connected services may have their own requirements.