Last updated: 16 July 2026
This Credit Usage Policy explains how credits are purchased, awarded, stored, used, restored, and managed on Wistudi.
It forms part of the Wistudi Terms and Conditions. By purchasing, receiving, or using credits, you agree to this Policy and the Terms and Conditions.
1. About Wistudi Credits
Credits are digital platform units used for selected creator actions on Wistudi.
Credits are primarily used to publish eligible learning content and access selected advanced creation features.
Credits are not:
- Money
- A bank balance
- Cryptocurrency
- A stored-value payment account
- Transferable property
- Redeemable for cash
Having credits does not create an ownership interest in Wistudi or guarantee permanent access to every feature.
2. Who Can Use Credits?
Credits are intended for eligible creators, instructors, organisations, and other authorised account holders.
Users must be at least 16 years old to purchase credits independently.
Users under 16 may only use credits provided or managed through an approved:
- School account
- Organisation account
- Parent- or guardian-authorised account
Learners do not normally need credits to access or complete content shared with them.
3. What Credits Are Used For
Credits may be required for:
- Publishing Pages within a Flow
- Publishing eligible Interactive Videos
- Publishing a new content version
- Using selected Extended Blocks
- Using selected Premium Blocks
- Accessing designated advanced creator features
- Other actions clearly identified as credit-based
Wistudi will show the required credit amount before a credit-based action is confirmed.
Credits are currently used for publishing and selected creator functionality. Wistudi does not currently charge creators according to the number of learner seats accessing published content.
Separate enterprise or organisation agreements may contain different pricing arrangements.
4. Actions That Do Not Normally Use Credits
Credits are not normally deducted when you:
- Create an account
- Access Learner Space
- Complete shared learning content
- Create an initial draft
- Edit an unpublished draft
- Preview your own content
- Save changes
- Reorder Pages or Blocks
- Review learner activity
- Grade learner submissions
- Provide feedback
- Use standard account settings
- Allow additional learners to access content
A credit charge only applies when Wistudi clearly identifies the action as credit-based.
5. Block Levels
Wistudi may classify Blocks into three levels:
Basic Blocks
Basic Blocks provide standard content or activity functionality.
They use the Basic publishing rate when they are the highest-level eligible Blocks on a Page.
Extended Blocks
Extended Blocks provide more advanced interactions or functionality.
A Page containing an Extended Block may use the Extended publishing rate.
Premium Blocks
Premium Blocks provide specialised or advanced functionality.
A Page containing a Premium Block may use the Premium publishing rate.
Blocks that are not yet available may display Coming Soon and cannot be used until released.
Formatting Blocks that do not have a Basic, Extended, or Premium classification do not increase the publishing level of a Page.
6. How Flow Publishing Costs Are Calculated
Flow publishing costs are normally calculated per Page.
The publishing level of each Page is determined by the highest-level eligible Block included on that Page.
For example:
| Blocks included on the Page | Publishing level |
|---|---|
| Basic Blocks only | Basic |
| Basic and Extended Blocks | Extended |
| Basic, Extended, and Premium Blocks | Premium |
| Premium Block with any other Block | Premium |
A Page containing one Premium Block is treated as a Premium Page for publishing purposes.
Wistudi will calculate the total publishing cost across the eligible Pages and display it before publication is confirmed.
7. Publishing Cost Example
A Flow contains four Pages:
- Page 1 contains Basic Blocks.
- Page 2 contains Basic and Extended Blocks.
- Page 3 contains Premium Blocks.
- Page 4 contains Basic Blocks.
The total publishing cost would be calculated using:
- Two Basic Page charges
- One Extended Page charge
- One Premium Page charge
The exact number of credits required for each level will be displayed within Wistudi before the creator confirms publication.
8. When Credits Are Deducted
Credits are deducted only after the User confirms an eligible credit-based action.
For publishing, credits should be deducted when:
- The content meets the publishing requirements.
- The final credit cost is displayed.
- The User confirms the publication.
- Wistudi begins or completes the publishing action.
Adding a Block to a draft does not itself deduct credits unless the Platform clearly states otherwise.
However, Wistudi may prevent a User from adding or activating an Extended or Premium Block when the account does not meet the minimum credit requirement for that Block level.
9. Publishing Confirmation
Before credits are deducted, Wistudi should display:
- The content being published
- The number of Pages or items included
- The relevant Block levels
- The total credit cost
- The current credit balance
- The balance remaining after publication
- Any applicable taxes or payment requirements
The User must confirm the action before credits are used.
Users are responsible for reviewing this information before confirming publication.
10. Minimum Publishing Requirements
Having enough credits does not automatically mean content can be published.
Content must also meet applicable publishing requirements, which may include:
- Required settings completed
- Required information saved
- Minimum content added
- Visible Blocks completed
- No unresolved errors
- Supported file formats
- Compliance with Wistudi policies
- Moderation approval where required
Credits will not override incomplete content, platform restrictions, or policy violations.
11. Insufficient Credit Balance
When an account does not have enough credits:
- The publishing action may be disabled.
- Extended or Premium Blocks may be unavailable.
- A notice may show the required balance.
- The User may be asked to purchase or earn additional credits.
- Existing drafts should remain saved.
- Existing published content should remain available unless another restriction applies.
Wistudi will not normally delete content solely because an account has insufficient credits.
12. Purchasing Credits
Credits may be purchased through the payment options available within Wistudi.
Before purchase, Wistudi will display:
- The number of credits
- The total price
- Applicable taxes
- Currency
- Payment method
- Any purchase restrictions
- Applicable cancellation or refund information
Credits are added to the account after payment has been successfully confirmed.
Payment processing may be provided by an authorised third-party payment provider.
13. Promotional and Reward Credits
Wistudi may issue free or promotional credits for:
- Completing onboarding
- Creator milestones
- Promotional campaigns
- Events
- Partnerships
- Referral programmes
- Service recovery
- Other approved activities
Promotional credits may be subject to:
- An expiry date
- Usage restrictions
- Account restrictions
- Campaign-specific terms
- Maximum redemption limits
The expiry date and any special conditions must be shown when the credits are issued.
Promotional credits have no cash value and cannot be exchanged for money.
14. Credit Expiration
Purchased credits
Purchased credits do not expire while:
- The account remains active
- The account is in good standing
- Wistudi continues to operate the relevant credit system
Promotional credits
Promotional, complimentary, or reward credits may expire.
Unless another expiry date is clearly displayed, promotional credits expire 12 months after they are issued.
Wistudi will use credits with the nearest expiry date first where technically possible.
15. Changes to Credit Prices
Wistudi may change the number of credits required for future actions.
Changes may reflect:
- New features
- Block complexity
- Processing costs
- Platform development
- Commercial changes
- Promotional pricing
Any change will apply only to future transactions.
Wistudi will not:
- Retroactively add charges to completed publications
- Reduce the number of credits already recorded in an account without a valid reason
- Charge credits without displaying the applicable cost
Where a material pricing change affects existing Users, Wistudi should provide reasonable notice.
16. Editing Published Content
Minor permitted edits to published content may not require an additional credit payment.
Examples may include:
- Correcting spelling
- Updating non-graded text
- Replacing minor supporting information
- Making permitted visual adjustments
A new credit charge may apply when a change:
- Creates a new version
- Adds new Pages
- Adds Extended or Premium Blocks
- Changes the publishing level of a Page
- Introduces major graded content
- Requires the content to be republished
- Uses another credit-based feature
The applicable cost must be shown before the updated version is published.
17. New Versions
Creating a Draft Version does not normally deduct credits.
Credits may be charged when the Draft Version is published.
The cost may be based on:
- Newly added Pages
- Changed Page classifications
- Added Extended or Premium Blocks
- The current version-publishing rules
- Any other charge displayed before confirmation
Wistudi will not deduct credits merely because a creator opens or edits a Draft Version.
18. Deleting, Archiving, or Unpublishing Content
Credits are not normally restored when a User:
- Deletes content
- Archives content
- Removes a Page
- Removes a Block
- Unpublishes content
- Stops sharing content
- Changes their mind after successful publication
- Replaces published content
- Chooses not to use the published content
Credits pay for the completed publishing or feature action, not for a guaranteed amount of learner activity.
Deleting or archiving content does not reverse a completed publishing transaction.
19. Failed Publishing Actions
Credits should not be permanently deducted when publication fails solely because of a verified Wistudi technical error.
Where a failure occurs, Wistudi may:
- Automatically restore the credits
- Retry the publication without a second charge
- Manually restore the credits after review
A User should contact Support when credits are deducted but the content does not publish successfully.
The request should include:
- Account email
- Content title
- Approximate time of the transaction
- Credits deducted
- Screenshot or error message when available
20. Duplicate Credit Charges
If credits are deducted more than once for the same confirmed action because of a verified Wistudi error, the duplicate amount will be restored.
This does not apply where the User separately confirmed two distinct actions, publications, or versions.
21. Content Removed for Policy Violations
Credits are not normally restored when published content is removed, restricted, or disabled because it:
- Infringes copyright
- Uses external content without permission
- Violates Wistudi’s Terms and Conditions
- Breaches the Acceptable Use Policy
- Contains prohibited material
- Violates third-party platform rules
- Was published using false or misleading information
Creators are responsible for confirming that they have the right to use and publish all content before spending credits.
22. External Video Availability
Credits are not normally restored merely because an external video later becomes:
- Deleted
- Private
- Geographically restricted
- Age restricted
- Unavailable for embedding
- Removed for copyright reasons
- Restricted by YouTube, Vimeo, or another provider
- Unavailable because of a third-party outage
The creator is responsible for checking external content before publication and maintaining suitable replacement content.
A refund or credit restoration may be considered where a verified Wistudi integration error—not the external provider—caused the publication to fail.
23. Credit Refunds
Unused credits may be refunded only where:
- Required by applicable law
- A duplicate payment occurred
- The wrong amount was charged
- Credits were never delivered
- A verified Wistudi error prevented the purchased credits from being used
- Wistudi expressly approves the refund
Credits already used for a completed publication or feature action are not normally refundable.
Nothing in this Policy removes statutory consumer rights. UK consumers may have cancellation rights for qualifying online purchases, subject to the rules applying to digital content or services and whether immediate delivery or use was requested.
24. Immediate Access to Purchased Credits
Credits are normally made available immediately after purchase.
Where required, Wistudi may ask the purchaser to:
- Request immediate supply
- Acknowledge that the credits will be available before the cancellation period ends
- Acknowledge that using the credits may affect the right to cancel or the amount refundable
Any statutory rights that cannot legally be excluded will continue to apply.
25. Credit Transfers
Credits are assigned to the account or Organisation that receives them.
Unless Wistudi expressly provides a supported transfer feature, credits cannot be:
- Transferred to another User
- Sold
- Traded
- Gifted
- Exchanged between personal accounts
- Moved after account closure
- Combined with another account
Organisation plans may allow authorised administrators to allocate or manage credits under separate terms.
26. No Cash Value
Credits:
- Cannot be withdrawn as money
- Cannot be converted into cash
- Cannot earn interest
- Cannot be used outside Wistudi
- Cannot be used as payment between Users
- Cannot be pledged or used as financial security
Credits are only a method of accessing eligible Wistudi actions.
27. Account Closure
Before voluntarily closing an account, Users should use any valid credits they wish to retain.
Unused purchased credits are not automatically refunded when a User voluntarily closes their account, except where required by law or agreed by Wistudi.
Promotional credits end when the account is permanently closed.
If Wistudi permanently discontinues the credit system or closes an account without User fault, Wistudi may provide one or more of the following:
- A reasonable period to use remaining credits
- Conversion to replacement platform benefits
- A refund for eligible unused purchased credits
- Another fair remedy required by law
28. Suspended or Restricted Accounts
Credits may be temporarily unavailable while an account is suspended or under investigation.
Wistudi may restrict credit use where there is suspected:
- Fraud
- Payment abuse
- Account compromise
- Copyright infringement
- Policy evasion
- Credit manipulation
- Unauthorised resale
- Platform abuse
A temporary restriction does not automatically remove the credit balance.
The final treatment of unused purchased credits will depend on the reason for the restriction and applicable law.
29. Payment Reversals and Chargebacks
If a credit purchase is reversed, cancelled, disputed, or charged back:
- Unused credits from that transaction may be removed.
- The account may be temporarily restricted.
- A negative balance may be recorded if the credits were already used.
- Future publishing may be disabled until the balance is resolved.
- Wistudi may request payment for credit-based services already supplied.
Users should contact Support before initiating a chargeback where possible so that billing errors can be investigated.
30. Credit Records
Wistudi may maintain a credit transaction record showing:
- Credits purchased
- Credits awarded
- Credits used
- Credits restored
- Promotional expiry
- Transaction date
- Related publication or action
- Current balance
Users should review their credit record and report suspected errors promptly.
The Platform’s transaction records will normally be treated as the primary record unless the User provides evidence of an error.
31. Credit Disputes
To dispute a credit transaction, contact Support and provide:
- Account email
- Transaction date
- Credit amount
- Content or feature involved
- Reason for the dispute
- Supporting screenshots or receipts
Wistudi will review:
- Payment records
- Platform activity
- Publishing records
- Error logs
- Account history
Submitting false or misleading credit claims may result in account restrictions.
32. Misuse of Credits
Users must not:
- Exploit technical errors to obtain credits
- Create multiple accounts to collect promotional credits
- Manipulate reward programmes
- Resell credits
- Transfer accounts to transfer credits
- Use stolen payment information
- Reverse a valid payment after using credits
- Interfere with credit calculations
- Circumvent publishing requirements
Wistudi may correct balances and restrict accounts where credit misuse is identified.
33. Organisation Accounts
Where credits are purchased by a school, business, or Organisation:
- The Organisation owns and controls the purchased credit allocation.
- Authorised administrators may manage credit use.
- Individual Users may only use credits within their assigned permissions.
- Credits remain subject to the Organisation’s plan or agreement.
- A User leaving the Organisation does not automatically take allocated credits with them.
- Separate commercial terms may override parts of this Policy.
Organisation administrators are responsible for deciding which Users may spend shared or allocated credits.
34. Platform Changes
Wistudi may update this Policy to reflect:
- New content types
- New publishing models
- New credit features
- Legal requirements
- Pricing changes
- Security improvements
- Changes to organisation plans
Material changes will be communicated through the Platform, email, or another reasonable method.
Changes will not retroactively alter completed credit transactions.
35. Contact Wistudi
Questions about credits, billing, or credit transactions should be sent to:
General support: support@wistudi.com
Billing enquiries: billing@wistudi.com
Legal enquiries: legal@wistudi.com
Registered office:
Wistudi
85 Great Portland Street
First Floor
London
England
W1W 7LT
United Kingdom